Reviews: What People Are Saying about WhoFi
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“WhoFi has continued to expand services to benefit our library. Beyond monitoring WiFi usage to now including library calendar and being able to track program analytics. The customer service response time is so timely and the responses I receive are helpful and attend to the questions that I ask.”
Aberdeen Public Library, Katherine Malsom
“The WhoFi staff is extremely easy to work with and takes time to help you with any issues. Our library received the community calendar on our website and it’s easy to use and looks very professional!”
Solon Public Library, Liz King
“I like that WhoFi keeps track of our WiFi numbers and I’m loving the new Community Calendar feature, it makes our record keeping so organized. Before this, we had to keep track of everything on paper and hand tally. The categorizing and counting was so time consuming. Now, Community Calendar does that for us and It’s so much easier!”
Pocahontas Public Library, Lola DeWall
“WhoFi is an amazingly innovative company who both anticipates our needs and responds to our requests. Tracking Wi-Fi was just the beginning, the calendar feature to track our programs and attendance is unlike any other product on the market. Now they have given us the ability to allow patrons to book meeting rooms! Where will it end? We love you WhoFi!”
New Hampton Public Library, Carrie Becker
“The incredible responsiveness of the WhoFi team has been unmatched. We have found every aspect to be a great resource to our team. From collecting the WiFi stats to the Community Calendar we have been so pleased. We’re currently working to implement the Meeting Room feature and look forward to having one more tool to make our process simple. We’re so appreciative of the amazing people at WhoFi!”
Solon Public Library, Megan Richardson
“Meeting Rooms helps us a great deal as it makes staff time in scheduling bookings more efficient and it saves our library money as our previous system was quite pricey – this helps us spread those funds out to other items that patrons use.”
Nevada Public Library, Erin Coughlin
“Excellent WiFi statistics management with worthwhile extras such as an event scheduling plugin for our website, plus outstanding customer service.”
Van Buren District Library, Dan Hutchins
“Before WhoFi started counting our wifi use we thought only one or two patrons a year used the wifi in the library. We were stunned to find out in the first month how much our Wi-Fi was being used and still being used today. It’s easy to set-up and use. If you can use email, you can use this.
We leave the WiFi on 24/7. We know that it’s being used by nearby homes, school kids sit in the parking lot or park across the street.”
Marcus P. Beebe Memorial Library, Deb Gillick
“I’ve been waiting for a service like this for years! It’s easy to view the monthly report and I can’t believe how many sessions we were missing with previous tracking methods. I’m very happy with this technology.”
Lyon County Library, Amy Geddes
“We have a more accurate picture from the people who are actually dealing with people more often than I am so that has been a huge help. It’s getting us better and more accurate statistics.”
West Liberty Public Library, Allie Paarsmith
“The IT department and I agree that of all the tools provided by the State this is the best one and we really like it. It’s super easy to use and I really like the setup of the analytics account.”
Smoky Valley Library District, Jeanne Bleecker
“The data has already contributed to the development of several new programs and daily activities; Two new programs were developed based on this data: one-on-one technology appointments and appointments for research assistance, including homework help for kids.”
Hawkins Memorial Library, Jake Rochford-Volk
“I love how helpful it is when it comes time to do my annual survey for the state. Not only does it track our internet statistics, but now it tracks our programming statistics using the calendar feature. We have been able to integrate the Whofi calendar onto our website as well. Also the customer service is the best out there!!!”
Alcester Community Library, Paige German
“Everyone with the company I’ve spoken with has been incredibly helpful, courteous, and friendly. They also are aware that their customers have different levels of technical knowledge, and explain things very clearly, and never in a condescending tone if one doesn’t understand. They are always willing to answer any questions I may have. The product works well, but it is the company’s employees which make it a real success!”
Moody County Resource Center, Erica Rorvik
“WhoFi is the best and easiest to work with, out of all the tools the state has provided. We used a door counter previously and it was difficult to understand and interpret the numbers. The WhoFi insights are so much better. The customer service is amazing. They call when they say they will, are respectful of my time and the experience has been seamless.”
Rock Valley Public Library, Nicole McCray
“Monitoring this form of passive programming has allowed me to communicate to stakeholders a narrative that is more than just door counts.”
Mechanicsville Public Library, Dr. Kate Heffner
“Yeah, we definitely use it to advocate, because then I pull those stats. And if we go talk to say the Kiwanis group, because we would like some extra money to be donated to us for summer reading. Then I have all of those stats. I can say we’ve got 600 people sign up for summer reading, and this is how many were baby, toddlers, etc, and just break all that down for them, or if they ask questions, it’s right there. I went to meet with the county supervisors again. This is for funding for all of the libraries in our county, but a lot of that. I’m using our stats to help promote the smaller libraries just in knowing what they do…. it’s a good way to prove that you’re worthy. and you do warrant the money. You know that you’re asking for so, and you’ve got some good stats to back it up.”
Humboldt Public Library, Julie Larson
“Data from WhoFi helped our library secure $5000 grant money that we used for improvements to our outdoor space and stronger WiFi. The Community Calendar feature is wonderful for tracking library programs! Before this, I spent a full 40-hour week doing the PLS reports. Now, it only takes a day.”
Orange City Public Library, Lisa Johnson
